Getting Navision Support: What Are Your Options?

May 7, 2024
9 min read

Ah, Navision! That grand old wizard of ERP software that has cast its spell across the business landscape for decades, weaving its magic in the back offices of many an enterprise. It’s a name that conjures up fond memories of simpler times in the digital domain, but don’t let its age fool you—this legacy platform has been the backbone supporting countless businesses, large and small. 

As with all things business technology, Navision has transformed over the years. Launched in 1984 by a Danish software company, Navision has a long history of upgrades and enhancements to create a robust, flexible ERP platform trusted by hundreds of thousands of organizations around the world. In 2005, Microsoft rebranded Navision to Microsoft Dynamics NAV and today, it now forms the foundation of what is Dynamics 365 Business Central.  

Navision and Business Central are related ERP platforms descending from different generations of the same family tree, but with some monumental differences, including support. Microsoft has announced the cessation of publisher and mainstream support for Navision/NAV, a decision with significant implications for its users and the businesses who rely on it. This marked a critical point, raising concerns about the future viability and reliability of Navision and NAV systems. 

In response to these uncertainties, our blog serves as a guide, providing clear directions for navigating these changes. We will explore alternative Navision support options and detail the merits of considering an upgrade to Business Central from Navision or NAV as a means of addressing system dependability.  

Understanding the Impact of Microsoft’s NAV and Navision Support Closure

Microsoft’s decision to end support for Dynamics NAV (formerly known as Navision) stands as a serious turning point for many businesses. This shift away from traditional ERP solutions to more modern, cloud-based platforms reflects a broader trend in the tech industry towards digital transformation and enhanced security. But what does this mean for businesses still heavily reliant on Dynamics NAV/Navision? 

Using software that no longer receives updates or support from its developer can expose organizations to significant risks. The main concerns include:

  • Security Vulnerabilities: Without regular updates alongside automated backup and security protocols that cloud-based systems offer, your on-premise Navision/NAV software solutions becomes an easy target for cyber threats, risking your data and that of your customers.
  • Compliance Issues: As regulations evolve, unsupported software may not adhere to new legal standards, leading to potential legal and financial repercussions.
  • Operational Inefficiencies: As ERP technology rapidly progresses, sticking with an old solution like Navision or NAV can hinder your ability to operate efficiently and keep up with competitors.
  • Integration Problems: New applications or systems will likely not integrate well or easily with outdated Navision software, leading to isolated data and workflow bottlenecks.

Recognizing the risks of unsupported ERP software is just the beginning. To safeguard your business and position it for future growth, exploring alternative support solutions and considering an upgrade is crucial.

Exploring NAV and Navision Support Options

Despite the end of mainstream Navision support, there are still some options to ensure your legacy ERP system continues to perform effectively for your business on a day-to-day basis. To help you find what suits your needs best, we’ll explore four available Navision support options and evaluate the pros and cons of each:

  • Independent Consultants and Third-Party Support Providers

    Pros: Expertise, personalized support, and flexibility. A good independent consultant can have years of experience working with Dynamics NAV/Navision and offer on-demand services, which means you can get support as needed without committing to a long-term contract. With this specialized knowledge, they can provide tailor-made solutions that align with your business processes and needs.

    Cons: Cost, availability, and dependability. High-quality Navision expertise is not just scarce, it comes at a price. Specialized consultants can be hard to find and costly. While many third-party providers offer excellent service, their availability can also vary, and you might find yourself navigating through different vendors to find the right fit.

  • Online Forums and User Communities

    Pros: Cost-effective, diverse perspectives, and peer support. Participating in forums and communities (like Microsoft’s NAV Community) is usually free, making it an affordable way to find answers and advice. These platforms offer insights from a wide range of users worldwide, providing a variety of solutions to your problems. Engaging with a community of users who have faced similar issues can be reassuring and helpful.

    Cons: Time-consuming and variable reliability. Finding the right solution among myriad forum threads can be like looking for a needle in a haystack. The accuracy of information can vary, and advice is not always vetted by experts.

  • Hiring Internal Expertise

    Pros: Dedicated support, in-depth understanding, and instant response. Having an in-house team or individual dedicated to your NAV/Navision system ensures continuous monitoring and management. Over time, internal teams develop a deep understanding of your specific business processes alongside your Navision system, potentially leading to more effective solutions, faster support, and reduced downtime.

    Cons: Cost and limited knowledge scope. Hiring and training specialized staff is an investment, often requiring significant upfront and ongoing expenses. One or a few individuals may not have the breadth of knowledge a collective of consultants or a community might provide. Much like seeking an independent consultant or third-party provider, it’s also important to consider that the pool of resources with Navision expertise is quickly decreasing as the next generation of technical specialists are coming in with a focus on modern, cloud-based systems like Business Central.

  • Self-Support Options, Including Documentation and Knowledgebases

    Pros: Cost-effective, immediate access, and self-paced learning. Taking advantage of available documentation and knowledgebases provided by Microsoft and other sources can be free or low-cost. Information is available on-demand, allowing for quick access to potential solutions. These resources can help your team better understand the system at their own pace, potentially reducing future Navision support needs.

    Cons: Time, effort, and complexity. Your team must be willing to invest time in learning and troubleshooting, which can be sizable. Some issues may be beyond the scope of available documentation, requiring more advanced support. This method is best used for very simple, one-off issues, not for overall system management or setup.

Choosing the right NAV and Navision support option is integral to maintaining operational efficiency and ensuring that your ERP meets your business needs. While third-party consultants offer deep expertise and an internal team would give you dedicated support, it comes at a price. In evaluating these approaches, it’s important to consider factors like your company’s budget, the complexity of your NAV/Navision setup, and the demand for immediacy in support.

The Elephant in the Room: Upgrading to Business Central

Dynamics 365 Business Central emerges as a natural successor for Dynamics NAV and Navision users, offering a cloud-based, comprehensive ERP platform that not only mitigates the operational risks that accompany the reliance on unsupported legacy systems, but also provides a long-term, stable solution to your support needs. Here are some of the major benefits of upgrading to Business Central from Navision:

Continued Microsoft Support and Updates

With Business Central, you can confidently rely on a platform that receives consistent and dedicated attention from Microsoft. This unwavering support guarantees that your business will continuously benefit from the most recent enhancements in ERP technology, ensuring that you remain at the forefront of operational efficiency and innovation. It’s an investment in not just a product, but a promise of perpetual advancement and excellence.

Modern Features and Capabilities

Business Central integrates modern functionalities and AI-driven insights within its intuitive interfaces, significantly elevating usability and performance. By leveraging cloud-powered analytics for data analysis and automating routine processes, it streamlines operations, enhancing overall productivity efficiently. Even better, as a cloud ERP, feature updates and enhancements are delivered automatically without costly or disruptive upgrade projects like that required by on-premise Navision systems.

Enhanced Cloud Security

Upgrading to Business Central offers superior cloud security, thanks to Microsoft’s comprehensive cybersecurity measures. Enjoy peace of mind with protection against external threats and robust disaster recovery options, ensuring your business remains resilient. Learn more about Business Central in the cloud here.

Integration with Other Microsoft Products and Services

Business Central seamlessly integrates with Microsoft products like Office 365, SharePoint, Teams, and Power BI. This integration enhances productivity by simplifying data flow and collaboration, aligning your tools for optimal performance.

Regulatory Compliance

Business Central ensures compliance with evolving regulatory standards, minimizing the effort required on your part. Microsoft’s dedication to compliance across global and local regulations reduces the risk and resource strain associated with maintaining regulatory adherence.

A Blueprint for Upgrade Success

Does your cloud journey look daunting? Get a detailed playbook for why and how to migrate from NAV to Business Central without any of the costs, timeline overruns, business disruptions, or other challenges commonly associated with ERP upgrade projects.


Safeguard Your Business with Reliable Navision Support

The end of support for Dynamics NAV/Navision signals a shift towards more sophisticated, secure, and efficient business solutions. While the transition may seem daunting, the benefits of upgrading to a platform like Dynamics 365 Business Central are clear, and even our own bias can’t negate that it’s the best way to get reliable, accessible, and sustainable ERP support.

By embracing this change, you can not only avoid the pitfalls of unsupported software but also gain a competitive edge in today’s fast-paced digital environment.

This is where NAVtoBC comes into play—offering a seamless pathway from Navision to Business Central at a fixed-priced. All your required data, customizations, and third-party solutions are included in the flat-rate upgrade project to make the transition as easy as flipping a switch the day you go live.

You may think that a fixed-price upgrade that delivers all that must be performed by robots. Nope. We are indeed humans and veteran Navision, NAV, and Business Central technical experts that just know how to make a successful upgrade with no surprises work every. single. time.

We understand the hesitations that come with making such a significant transition. That’s why we encourage you to consider taking the first, no-pressure step by requesting a flat-rate upgrade quote from our team. This initial exploration allows you to gauge your options, comprehend the transition process, and truly ascertain how it aligns with your business objectives, all while ensuring the sustainability and efficiency of your operations. 

Opt for a reliable Navision support option by considering an upgrade to it’s modern ERP successor with NAVtoBC. Let us help you navigate this journey to a more secure, efficient, and prosperous business environment.

Get Your Fixed-Price Upgrade Quote Started Today